AI Agents and Process Automation

What this service means

An AI agent is software that works towards a goal step by step: it reads an incoming request, pulls information from the relevant system, proposes or performs an action and reports the result. Classic automation works with fixed rules; agents can also cope with free text, vague requests and changing situations. This speeds up many tasks, from order tracking and request triage to preparing reports and correcting data.

How we approach it

Process selection: we start with frequent tasks whose rules are largely known and whose errors are tolerable. Boundaries: we define which systems the agent can reach, with which permissions, and at which step it must ask for approval. Pilot: we first run the agent in suggestion mode and compare its decisions with human ones. Production: once the accuracy target is met, we widen its permissions gradually.

What we deliver

• Process analysis and automation scope
• An agent connected to your systems with limited permissions
• Approval steps and hand-over-to-human flows
• A log of every decision, fully traceable
• Accuracy and cost monitoring

How it is done today

We build agents on the tool-use capabilities of large language models and define each tool with its own permission. Every step the agent takes is logged, so when something goes wrong you can see where and why. Because we use AI-assisted development in our own work every day, we know from experience where agents are strong and where they are limited.

Who it is for

For companies whose operations, support and back-office teams handle heavy repetitive work, and businesses that want to reduce manual work between several systems.