Company Knowledge Assistant

What this service means

Employees ask the same questions all day: how does this procedure work, what was last discussed with this customer, what is the technical specification of that product. The answers are spread across documents, wiki pages and emails. A company knowledge assistant searches these sources, answers questions with their sources and helps new employees get up to speed faster.

How we approach it

Sources: we decide which knowledge sources are included and who may see what. Preparation: we clean, split and index the documents. Measurement: we measure answer accuracy with a test set built from real questions. Release: we connect the assistant to the channel your teams use: web, messaging or an internal portal.

What we deliver

• An assistant connected to your document sources that cites them
• Access filtered by user permissions
• A content index that refreshes as sources change
• An accuracy test set and usage reports
• Web, messaging or internal portal integration

How it is done today

With retrieval-augmented generation (RAG), the model first finds the relevant documents and answers only on their basis, showing the source of each statement. Permission checks happen at document level, so the assistant cannot use information the user is not allowed to see. We measure answer quality again with the same test set after every content update.

Who it is for

For companies whose knowledge is spread across many documents and systems, businesses that want to shorten response times for support and sales teams, and organisations that want new employees to settle in faster.